![]() ![]() ![]() And the best way to do that is through packaging. Meredith: “So I am really into the idea of unboxing in restaurants… Where restaurants really understand that if someone’s not coming into their four walls space, they need to convey the brand at the consumers home. The industry has a really important role to think about how to make the off premise experience even more effective than it is today.” What’s something successful you’ve seen restaurants try lately? (21:47) Let’s understand how we can win in this space.” What’s the most important aspect of the guest experience nowadays? (21:47)Ĭarl: “You’ve got to really remember, quality is still really critical. The societal trends are forcing this change… So okay. It’s the consumer that’s forcing this changes. ![]() Or once the pandemic is over, everything will go back to normal.’ This is normal.”Ĭarl: “We wanted to make sure that the book was helping restaurants understand that this digital disruption wasn’t happening to them by the technology companies. And I hear so many restaurants say things like, ‘Oh, if VC’s would just stop investing in our industry, then everything could go back to normal. Meredith: “For me, it all starts with the consumer. Here’s one of our highlights from this episode and Carl’s and Meredith’s answers to some of our questions: Featured Takeaway: The Consumer Has Changed Carl has previously worked as the Head of Retail at bp, VP of Operations at Kitchen United, and Managing Director at People’s California. Meredith brings experience with top companies such as Bain & Company, Yum! Brands, and Kitchen United. Meredith Sandland and Carl Orsbourn are the authors of the Amazon #1 Best-selling book, Delivering The Digital Restaurant. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |